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About Us Wyllie & Mar is a third generation family owned business established in1935 and now managed by Alex Wyllie and his wife, Suzie Mar. We specialise in "comfort" which means helping you select the right sofa, bed or chair that you will enjoy sitting or lying on for many years to come. We will tailor make a sofa or bed to your requirements at very little extra cost, (typically an additional 10%), and we will even design furniture from scratch for you.
We have, together with our sales staff, over 120 years of furniture and furnishing expertise between us. We all speak perfect English and can even do arithmetic in our heads! We pride ourselves on providing you with honest and knowledgeable advice so you remember us and, hopefully, you will return to shop with us. Our objective is to help you turn your house into a home to be proud of - elegant, comfortable, durable and useable.
....and our values?
We have a Price Match Promise* and our 10 year product guarantee** which is what you would expect from a well-run family business. We have our own furniture renovation workshop and curtain making workroom so we can maintain high standards of workmanship. We will give you advice tailored to your lifestyle rather than shoe horning you into a "standard" furnishing scheme or turning you into a "Brand Victim". We treat you as we would wish to be treated if we were shopping ourselves!
We are founder members of Woodland Heritage which is dedicated to the planting of properly and continuously managed woodlands that are capable of growing high quality timber whilst providing an environment that supports wildlife. For more info http://www.woodlandheritage.co.uk
Alex Wyllie is a liveryman in the Worshipful Company of Furniture Makers and is currently chairman of the Manufacturing Guild Mark committee which promotes quality UK manufacturers. For more info visit www.qualityukfurniture.com
We are situated in the centre of the village of Ripley in Surrey which is between Kingston upon Thames & Guildford and we are only 3 minutes south of M25-A3 junction 10. There is free customer parking at the rear of the store or in the High Street in front of the store (2 hours). We are open 6 days, Monday to Saturday 9:30am to 5:30pm.
The best way to contact is to call us on 01483 224455, or, visit us at our store in the High Street, Ripley, Surrey, GU23 6AY.
* Price Match Promise - if you find the same furniture on the same terms at a lower price from a fellow "bricks & mortar" retailer , please let us know.........and give us the opportunity to match or beat it. The price match promise is valid up to the date of delivery of your order and within 50 miles of Ripley, Surrey.
** Our 10 year extended furniture guarantee gives you a two year unlimited guarantee covering manufacturing defects followed by an eight year limited warranty. Limited means that the warrantee is reduced by one eighth per annum after the first two years.
Wyllie & Mar is the trading name of W.B.Green which is a limited company registered in England and Wales registered number 398609. Registered office: Teulon House, High Street, Ripley, Surrey GU23 6AY
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Making A Purchase We accept Debit cards and Visa and MasterCard card payments.
We ask you for a deposit and only charge the balance for any item when it is ready to ship. If an item is in stock and ready to ship we charge the full amount. If you do not wish to pay online, you may send your card information via phone on 01483 224455 , fax 01483 222926 or by post at Wyllie & Mar, Teulon House, High Street, Ripley, Surrey GU23 6AY.
When confirmation of your order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and ,hence, a contract between us, when we send you an order which is the invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling "Basic Delivery" is £25 and "White Glove" delivery is £50 to addresses within our area of operations. Basic is a one man delivery to your hallway. White Glove is a two man delivery service. We deliver to the room of your choice, unpack your furniture for your inspection, remove your old furniture for disposal by us, along with all the packing materials.
Our area of operations is Outer London (outside the congestion zone) and all counties through which the M25 & A3 passes. We deliver to the Inner London area inside the congestion zone but there is an additional charge of £15 to cover the cost of TfL charge, parking and additional time in traffic.
We recommend you opt for this White Glove service. If you are purchasing furniture that needs assembly such as a wardrobe, we may ask you to contribute to the assembly costs.
We are happy to quote for mainland delivery outside our area of operations. Very often we can deliver at surprisingly good value rates because we are part of Minerva, a national buying group, with shops all over the UK. To give you an idea, normally, Basic delivery is between £50 and £100.
For International deliveries, we are happy to quote and arrange for carriers on your behalf.
Whilst our delivery personnel, and our carefully selected contractors, are very experienced and will exercise extreme care to assist you as much as reasonably possible, you are responsible for the condition of the goods, and any other damage e.g. to your property, if the goods are carried any further than just over the threshold. If damage occurs you agree to claim on your insurance.
Our acceptance of your order indicates an agreement to deliver the goods to the address specified at the time of placing the order. You must, at that time, advise us of any known or anticipated difficulties which we may encounter, e.g. narrow or difficult vehicle access, narrow doors, halls or stairways etc, which may require specialist or different facilities to those normally used by us.
We reserve the right to charge you an additional sum if we, or our contractors, encounter delivery difficulties which were obvious but we were not advised of when the order was placed.
If the goods do not fit into the property, we are not obliged to take them back. It is your responsibility to store them and balances are due as contracted.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Delivery Schedule We process your order right away.
5 (five) working days is our normal delivery if your order is in stock and you live within our area of operations. If your goods aren't in stock, we will inform you of its estimated lead time.
Our area of operations is the general South East region of England i.e. the London area and those counties through which the M25 & A3 passes. National & International orders take a little longer! We are happy to quote and arrange carriers on your behalf.
See Shipping + Handling for delivery costs
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
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| Back Orders If a standard stocked item is not in stock, we will back order for you. You will always be contacted to give you an estimated lead time and with the option to cancel your order if you would rather not wait. A previously "standard stocked item" may be regarded as a "special order" (specially made for you) if we no longer intend to hold it in stock. |
| Tax Charges Prices quoted include 20% VAT which is applicable for orders made from the UK for delivery within the European Union. If you have a recognised medical condition and are making a purchase that helps alleviate that condition, you may be eligible to make the purchase VAT free. We can advise and help you with this. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. Your credit card details are then transferred to a paper order and they are not held in clear text on any web site or computer. Your paper order is held securely and then destroyed. |
Guarantee Our 10 year extended furniture guarantee gives you a two year unlimited guarantee covering manufacturing defects followed by an eight year limited warranty. Limited means that the warrantee is reduced by one eighth per annum after the first two years.
Price Match Promise - if you find the same furniture on the same terms at a lower price from a fellow "bricks & mortar" retailer , please let us know.........and give us the opportunity to match or beat it. The price match promise is valid up to the date of delivery of your order and retailers within 50 miles of Ripley, Surrey.
One week's "no quibble" refund - you may take away any occasional furniture or furnishing accessories (e.g. lamps, mirrors, cushions, throws etc) from stock and you may return it, with no questions asked, within 7 days for a full refund given the item is returned in its original condition.
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Reaching Us The best way to reach us is to call us on 01483 224455, or, visit us at our store in the High Street, Ripley, Surrey, GU23 6AY. Free parking for customers is in our car park at the rear of the store or in the High Street in front of the store (2 hours).
We are open 6 days a week, Monday to Saturday, 9:30am to 5:30pm. We are only 3 minutes south of M25-A3 junction 10 situated in the centre of Ripley village which is between Esher & Guildford.
You may wish to email us at advice@wyllieandmar.co.uk. If you do, please provide your full name, address and contact telephone numbers. Please allow 3 working days for a reply
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Privacy Policy Wyllie & Mar do not disclose buyers' information to third parties other than when order details are processed in order to effect delivery. In this case, the third party will not use your details in any other way and will not disclose any of the details to any other third party.
Cookies are used on this web site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy When purchasing goods from stock and you have collected them yourself, you are covered by our "no quibble" 7 day refund policy - you may take away any occasional furniture or furnishing accessories (e.g. lamps, mirrors, cushions, throws etc) from stock and you may return it, with no questions asked, within 7 days for a full refund given the item is returned in its original condition.
If the goods have been delivered to you from stock, you may return them within 7 days but you will be charged for the subsequent disassembly and collection and there will be no refund of the initial delivery & assembly cost.
If the goods are made to your specifications and or made specially for you (a "special order") then you have no right to return the goods.
If you have ordered a standard stocked item on-line, your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by telephone, fax or by post and quoting the order number supplied to you. Your refund will be paid within 30 days from when we receive the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.
Any goods returned should be unused and in saleable condition.
These terms apply to your order in addition to the terms specified on the reverse of your paper order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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Remittance Terms We ask you for a deposit and only charge the balance for any item when it is ready to ship. If an item is in stock and ready to ship we charge the full amount.
After we have notified you that goods are ready to ship, you authorise us to charge your debit/credit card account with the outstanding balances.
We ask you to pay for outstanding balances for "ready to ship" goods by debit card. We may make a 1% charge for payment of balances by credit card. American Express and Diners cards are not accepted.
Cancellations for any reason other than late or non-payment by you, require confirmation by us in writing and you agree to indemnify us in full against loss, costs (including cost of all labour and materials used by us or our manufacturers), damages, charges and expenses incurred by us as a result of cancellation by you.
We will seek to minimise your liability and it will not exceed the total value of the contract. The minimum cancellation cost is 25% of the contract value or £75 whichever is greater. Cancellations cannot be accepted for goods made to your specification once cutting of materials or manufacture has begun.
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